Privacy Policy

Last update: 2023-06-20

This Privacy Policy describes how https://heallift.com ("Heallift," "we," or "us") collects, uses, and discloses information about you when you access or use our websites and mobile applications (collectively, the "Services"), as well as when you contact our customer service team, interact with us on social media, or otherwise interact with us. This policy does not apply to subscription eligibility information we receive and process on behalf of our enterprise business customers and partners (referred to as "Customer Data" in the applicable agreement), but it does apply to your use of the Services regardless of your subscription or account type.

We reserve the right to modify this Privacy Statement at any time. If we make changes, we will notify you by changing the date at the top of the policy, and in some situations, we may provide you with additional notice (for example, by adding a statement to our website homepage or emailing you a notification). We encourage you to read the Privacy Policy anytime you access the Services or engage with us in any other way to stay aware of our information practices and the options available to you.

01. Information Collection

1.1 Details You Share with Us

When you register for an account, participate in interactive features, fill out a form or a survey, enter a contest or promotion, make a purchase, communicate with us through social media sites, request customer support, or otherwise, we collect information. Examples of the information you may provide include your name, email, password, street address, payment method information, moods and reflections you provide during check-ins, feedback and survey responses, and other information about you included within your messages to us or otherwise provided via the Services. Some users also provide health-related information in connection with providing feedback or other messages to us, and we process that information consistently with the purpose for which it was provided.

1.2 Additional Data on Your Service Usage

We collect the following information about you when you use our Services.

1.2.1 Information on How You Interact with the Services

We gather usage information whenever you use our Services, such as the sessions you use, the audios you listen to, the screens or features you access, and other similar forms of usage information.

1.2.2 Information on Transaction-related Details

When you make a purchase or return, we collect transaction information such as product description, price, subscription or free trial expiration date, and transaction time and date.

1.2.3 Information on Logging and other recorded activities

When you use our Services, we gather standard log files that contain the type of web browser you use, app version, access times and dates, pages seen, your IP address, and the page you visited before navigating to our websites.

1.2.4 Information on Transaction-related Details

We gather information about the computer or mobile device that you use to access our Services, such as the hardware model, operating system and version, device IDs assigned by your device's operating system, and mobile network information (such as your connection type, carrier, and region).

1.2.5 Information We record

We may record phone or video calls with your permission on occasion, such as in connection with our coaching program or when you give us feedback or market research.

1.2.6 Information we generate

Based on other information we have acquired, we produce some information about you. For example, like other platforms, we use your IP address to determine your device's approximate location. We also use your initial name to make an informed guess about your gender, and information about your behavior to assist in determining the chance that you will continue to use our Services in the future.

1.2.7 Information Collected through Cookies and Similar Technologies

We collect information through a variety of technologies, including cookies and web beacons. For further information, please visit our Cookie Policy.

1.2.8 Information Obtained from Other Sources

We also collect information about you from third-party app stores where you install our app or purchase a subscription, as well as names and contact information from third-party calendar services. Furthermore, if you register or log into your account via a social media service account, we will have access to some information from that account, such as your name and other account information, in line with the authorization processes established by that social media service. Finally, we may collect information about you through public sources, marketing and advertising partners, consumer research platforms, and/or business contact databases.

02. Use of Information

We utilize the data we collect to:

  1. Provide, maintain, and improve our services, including debugging to detect and correct issues and developing new goods and services.
  2. Transactions and orders are processed;
  3. Send transactional or relationship messages to you, such as receipts, account notifications, customer service responses, and other administrative messages.
  4. Communicate with you about Heallift's and others' products, services, and events, solicit feedback, and provide news, gifts, or other material we believe would be of interest to you;
  5. Monitor and analyze trends, usage, and activities related to our Services; detect, investigate, and prevent fraudulent transactions and other illegal activity; and safeguard Heallift's and others' rights and property, including by enforcing our agreements and rules. If you believe your transaction was refused in error, please contact us at support@heallift.com for assistance.
  6. Comply with the law, for example, by processing transactional records for tax filings and other legal obligations.
  7. Personalize your online experience and other platforms' adverts depending on your preferences, interests, and browsing behavior; and
  8. Facilitate contests, sweepstakes, and promotions, as well as process and distribute entries and prizes.

03. Sharing of Information

We disclose information about you in the following ways, as specified in this Privacy Statement or at the time of collection:

  1. With organizations and contractors that provide services to us, such as email service providers, payment processors, fraud protection suppliers, and others;
  2. In response to a request for information, we will disclose the information if we believe it is in accordance with, or required by, any relevant law or legal process, such as a court order, subpoena, or other authorized demands by public authorities to meet national security or law enforcement obligations.
  3. If we believe your actions are inconsistent with our user agreements or rules, if we believe you have violated the law, or if we believe you have endangered Heallift's or others' rights, property, or safety;
  4. In connection with, or during negotiations for, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company;
  5. Between and among Heallift and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and with or without your consent or direction. For example, you can use the integrated tools we provide to communicate actions you take on our platforms with third-party social media platforms.
  6. We also share aggregated or other information with third parties that is not subject to duties under your jurisdiction's data protection legislation. For example, we occasionally share aggregate data with research organizations to aid in their studies.

04. Advertising and Analytics Services Offered by Third Parties

We allow third parties to offer statistics and show adverts on our behalf throughout the web and in mobile applications. These entities collect information about your use of the Services and other websites and online services using cookies, web beacons, device identifiers, and other technologies, such as your IP address, device identifiers, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. Heallift and others may use your information to analyze and track data, gauge the popularity of specific content, present advertising and content tailored to your interests on our Services and other websites and online services, and better understand your online activities.
You may block advertising cookies by using our cookie options manager.

05. Data Transfer

Heallift is situated in the United States and processes data there, which may not provide the same degree of privacy protection as your local state.

06. Your Options

6.1 Account Details

You can edit your account information (such as your password, name, and email address) by signing into your account or contacting us via our Help Center at support@heallift.com. If you desire to deactivate your account, please email us at support@heallift.com, but keep in mind that we are obligated or permitted by law to maintain some information. We also keep cached or archived versions of your information for a set length of time.

6.2 Promotional Communications

You can unsubscribe from Heallift promotional emails by following the instructions in such emails or by going into your account. We may continue to send you non-promotional emails, such as those about your account or our ongoing business relationships if you opt-out.

6.3 Mobile Push Notifications/Alerts

We deliver promotional and other push notifications to your mobile device with your permission. You can turn off these messages at any moment by altering your mobile device's notification settings.

6.4 Accessing and Deleting Data

We honor the exercise of the right of access or deletion for all of our users, regardless of their location, subject to specific legal limits and conditions. This right may be used by any Heallift user by contacting us at support@heallift.com.

07. Information for Individuals in Switzerland, UK and, the EEA

If you use our Services while in Switzerland, the United Kingdom, or the European Economic Area (collectively, "Europe"), the parts below apply to you.

7.1 Legal Grounds for Processing

We will process your personal information under the following circumstances:

  1. When we have a legitimate interest in processing your personal data, such as communicating with you regarding any updates or modifications to our Services, ensuring the security and enhancement of our Services (including fraud prevention), and analyzing the usage of our Services.
  2. When we have obtained your consent to process your personal information.
7.2 Data Retention

We keep personal data for no longer than is required for the purposes for which it is processed unless relevant law demands longer keeping.

7.3 Requests from Data Subjects

You have the following legal rights, subject to certain limitations and conditions:

  1. You have the right to access the personal information we have on file for you and to request that it be updated, erased, or made portable.
  2. You also have the right to object to some types of processing (such as receiving direct marketing) or request that we limit processing in specific circumstances (such as retaining but not further processing awaiting the resolution of a dispute).
  3. You have the right to withdraw your consent at any moment if we ask for it.
  4. You have the right to make a complaint with a supervisory authority about our data protection practices.

If you want to exercise any of these rights but are unable to do so through the Services or your device, please contact us as described below.

08. Contacting Us

Please contact us at support@heallift.com if you have any queries regarding this Privacy Policy.